FAQs

How does the process work?

Simply upload your pet’s photo, choose your size and framing option, and place your order.

Our team of talented artists will transform your pet into a stunning, one-of-a-kind masterpiece based on the style you selected.

Once it's crafted, we ship it directly to your doorstep — no additional steps needed!

What kind of photo should I upload?

We recommend:

  • Clear, high-quality images
  • Good lighting (natural lighting works best)
  • Front-facing or slightly angled shots
  • Your pet’s full face and chest visible (no heavy filters)

If we spot any problems with your photo, we’ll contact you before we begin.

What materials are the posters and framed portraits made of?

Our pet portraits are printed on museum-quality enhanced matte paper, offering a smooth, polished finish that brings your artwork to life.

Each framed piece is encased in a lightweight, .75″ (1.9 cm) thick frame made from Ayous wood sourced from renewable forests.

To protect your artwork, we use Acrylite—a clear, shatter-resistant alternative to glass that ensures durability and safety.

Every framed portrait arrives ready to hang, complete with pre-installed hardware, so you can effortlessly display your masterpiece.

Where are the portraits made?

All portraits are printed and shipped from the USA, using premium materials to ensure museum-quality results.

Can I see the artwork before it’s shipped?

Because of the custom nature of each portrait, and to keep the experience magical, we do not send a full preview before shipping.

Our artists handcraft each design with care based on your pet's photo and selected style.

Rest assured: we guarantee exceptional quality, and our artists capture the essence of your pet beautifully.

Can I include multiple pets in one portrait?

At the moment, we specialize in single-pet portraits to ensure the best quality and focus.

What are the sizes of portraits with frames?

Our frame moldings on black and white frames are 1 inch. Final framed dimensions are:

  • 8x10" -> 10x12"
  • 12x16"- > 14x18"
  • 18x24" -> 20x26"

What if I’m not happy with the final artwork?

We are committed to making sure you love your portrait!

Because each piece is made-to-order, all sales are final once produced.

If your artwork arrives damaged or we made a mistake, we’ll happily send a free replacement.